Yesterday and today, Internet Explorer users are reporting problems with commenting on the Moose.
Let’s try to gather the problems and troubleshooting steps we have tried here so that the techs are not running all over the threads tying to figure stuff out.
UPDATE 01/31/2013 4:30am RPT:
Internet Explorer Problem Update
Internet Explorer users cannot Post a Comment or Reply to a comment because of a bug in the Sharing buttons attached to each diary page (specifically the [inShare] button from LinkedIn).
The workaround is to do a right-click on the date/time stamp of the comment and choose Open in a New Tab. The new tab does not have the Share buttons and you can compose and post your reply.
This information has been passed on to the Moose. I am hoping they can remove the button. It is also causing a slowdown when loading a page because the code that is failing is related to page scraping.
The best I can tell is that the problem is limited to Internet Explorer. Versions 7 and 8 for sure, what about IE 9?
The symptom is that people can’t reply to comments? Or is the problem that people can’t comment either? Ha!!! And how would they be able to tell us if they couldn’t comment???
Floja Roja reported yesterday that if you right-click and open the comment in a new tab you can reply. Is that true?
Things that were tried:
– Clearing cookies
– Clearing cache
– Turning off/on Compatibility View
– Changing Temporary Internet Files to never check for newer versions.
I checked Microsoft Bulletins and there have been no updates to IE pushed since mid-month.
The problem was first reported yesterday afternoon. For people who have the problem, can you tell us exactly when you noticed it?
I will update the diary as more reports come in.
Update 1: We don’t want to hear about your personal problems, just your computer problems. 😉
Update 2: Of course we want to hear about your personal problems … just not here!
Problem is in Internet Explorer, all versions. Some people can reply to comments if they right-click on the comment (date/time stamp) and open it in a new tab.
Some people cannot comment at all.
Moose Technical Support: Can you help our IE bound friends?
My recommendation is that if you are on your own computer (not one at work) that you install Firefox. It is a better browser for most web sites.
I ran tests on one of my computers that has Internet Explorer 8 and this is the error message that comes up when I try to reply to a comment:
Message: Object doesn’t support this property or method