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Since 2008 – Progress Through Politics

customer service

Thursday Coffee Hour: Fighting Dragons

(Republished from the sane Street Prophets area of the orange fainting couch.)

Welcome to Thursday Coffee Hour this is an open topic thread so help yourself to the goodies and sit a spell and let us know what is going on in your life. I just finished an art piece the other night and I have to say it really resonates with what is going on in my life at the moment.

I am still trying to get all of my brothers finances cleared up. Still trying to get the house sold. Still trying to get through to Social Security to get Medicare drug help. Sometimes it feels like I am battling huge dragons with a nothing but a feather. Bureaucracy is just horrendous. Rarely do you get the help you need. Once in a while though someone actually believes that Customer Service means just that. Last Friday I got a letter from Social Security saying they were denying my application for help with the Medicare Drug Costs because they didn’t get back everything they asked for. The first time I got a letter saying they needed something back that I had already sent I called and was assured that our letters got crossed in the mail. I got a man named Jeffrey this time who actually went the extra mile. He looked up my record, said I was qualified for the help, and filed the appeal. He gave me the phone number to call for the appeals people. I left a message yesterday, got a call back today from someone whom I could barely understand, and then got a second call back from a lady telling me the appeal was in process and they didn’t need anything else from me. Yeah Jeffrey!

Yesterday I was trying to get through the confusing telephone prompt menu of the Department of Defense to get some answers on what paperwork they needed to get any unpaid Army pay to my brother Mike’s daughter. I got the wrong department and the man who answered took the time to find out what I needed. He asked to put me on hold for a few minutes saying he understood the phone system and would get the information for me. He came back a few minutes later with the exact information I needed.

So thanks to my two dragon fighters for taking the time to help me out. It is nice to know that their are people in this world who care and will help.

JB Swordfighter photo JBSwordfighter2_zpsdc64138b.jpg